Scope of application
The present general conditions of sale specify and complete the provisions of the Public Health Code, the Social Security Code, the National Thermal Convention and its successive amendments.
These conditions apply between the Société des Thermes de Bourbonne-les-Bains (1 place des Bains 52400 BOURBONNE LES BAINS) and a patient benefiting from reimbursement by a compulsory national or Community health insurance scheme, directly and strictly in respect of this cure and its ancillary services as referred to in article 11-2 of the national spa agreement. Such a cure is referred to as a "cure conventionnée".
All other services are subject to the conditions of sale under common law (including in particular the Consumer Code) and to the general conditions of sale available from the establishment.
Article 1 - CONDITIONS OF ACCESS TO THE ESTABLISHMENT AND COMPLIANCE WITH THE INTERNAL REGULATIONS
Access to the establishment is subject to various hygiene and/or safety constraints and restrictions in accordance with the establishment's Rules and Regulations, which are displayed at the establishment's reception desk (notice board). Guests are therefore required to familiarise themselves with these regulations before making any reservation and undertake to comply with them throughout their stay. On their arrival at the establishment, all guests will be given all the health and safety rules to be observed before entering the spa. They will also be able to refer to all the notice boards on the premises for permanent access to this same information.
We would also like to inform you that access to the establishment will not be permitted to persons who are in a dubious state of cleanliness, who show signs of skin or other infection, or who do not meet the hygiene conditions laid down by the Agence Régionale de Santé (ARS) and other competent authorities.
As a reminder, each person taking the waters must take a clean shower before entering the spa, in accordance with the spa's hygiene rules.
Below are some hygiene and safety rules which cannot be departed from within the establishment:
- Personal belongings are not allowed in the treatment area (including mobile phones for reasons of hygiene, respect for other users, etc.). For this reason, all patients must enter the establishment wearing "flip-flop" type shoes to prevent bacteria or other substances from entering the establishment.
- Similarly, personal bags of any kind are not permitted in the treatment area. For this reason, each patient must use the bag given to them at the entrance to the spa.
- All use of personal towels or sheets is forbidden in any part of the establishment. Bathrobes and towels will be made available to guests (in sufficient number and in accordance with the establishment's rules and regulations) on their arrival for their treatments. It is strictly forbidden to keep bathrobes and towels for personal reasons. Any report of theft will be systematically reported to the local police.
- Men's swimming costumes must be of the "briefs" or "shorts" type, while women's swimming costumes must be of the "monokini" or "bikini" type. Swimwear must be opaque in colour. If the establishment finds that the clothing is inappropriate, it may refuse entry to the treatment areas.
- Full-body bathing suits are not permitted.
- Access to the spa facilities is forbidden to anyone who is not dressed for the treatment (swimming costume), with the exception of members of staff and companies working in the spa.
- Bathing caps must be worn in the pools.
- Any indecent behaviour or remarks, or any inappropriate attitude may lead to the expulsion of the person taking the cure, who remains liable for the full cost of treatment if the cure is terminated.
Article 2 - PRICES AND TERMS OF PAYMENT
The price of an agreed cure corresponds to the fixed rate of responsibility and the additional fee and is defined by regulation. Prices are quoted in euros and include VAT.
No cure may begin without the patient having first provided valid proof that he/she has been fully covered by a health insurance scheme or supplementary health insurance scheme practising third party payment, or having paid the full cost of the cure if he/she cannot provide proof that he/she has been fully covered, or having paid the remainder of the cost if he/she has been partially covered.
Article 3 - ARRHES
A conventioned cure is a series of thermal treatments prescribed by an authorised doctor, the cost and reimbursement of which are regulated by the competent health insurance funds. Access to an approved cure does not require prior booking, but is subject to the establishment's capacity.
Spa-goers can choose to book the day on which their cure starts and the time at which their treatment begins (for the entire duration of the cure or for part of it, depending on the spa chosen, subject to the availability of the booked slots).
To be taken into account, the reservation must be confirmed by the payment of a deposit:
- for approved cures: €85*.
- for an approved cure with complementary programme: €135.
* 0 € for people with 100% CSS insurance (ex CMU-C ACS) with proof.
Spa guests may choose to take an agreement-based cure without prior reservation. In this case, they can choose between :
- go to the reception of the establishment of their choice and accept the date and time slot offered by the establishment (subject to availability),
- ask the establishment of their choice for a start date and a treatment time slot. The establishment will confirm the availability of the treatments at least 3 weeks before the requested date. The date and time of treatment may be more or less distant from the initial request, depending on the desired period and the establishment's capacity.
In order to provide the best possible care for those taking the waters, and in view of the increasing number of patients who do not turn up for treatments without informing the establishment, priority is given to confirmed bookings.
REFUND OF DEPOSIT
If the booking is cancelled up to 31 days before the start of the cure, the deposit will be refunded after deduction of a cancellation fee of €50 per cure booked and cancelled. If the booking is cancelled less than 30 days before the start of the cure, no partial or full refund of the deposit is due. Deposits are refunded in full in the following cases:
- Cure cancelled due to the death of the client, spouse or first-degree relative, upon presentation of a death certificate.
- Cure cancelled due to refusal of cover by the social security organisation, on presentation of proof of this refusal.
- Cure cancelled due to force majeure.
- Cure cancelled due to a medical reason preventing completion of the cure, duly justified by an explicit medical certificate dated less than 15 days before the official cancellation date.
Special case of curists benefiting from 100% reimbursement, outside the CSS (victims of accidents at work, beneficiaries of article L.212-1 of the Code des pensions militaires d'invalidité et des victimes de guerre...): full reimbursement of the booking deposit on presentation of proof of 100% reimbursement. A refund order will be issued either on the 1st day of the spa treatment or when the booking is cancelled (administrative processing times are to be expected). For practical reasons, the amount of the additional fee or other expenses that the client may wish to incur (car park, additional programme, etc.) may be deducted from this sum.
Article 4 - ORGANISATION OF THE CURE
Timetables: timetables are freely set by the establishment, which tries to meet the spa-goers' requirements as far as possible. Timetables must be respected so as not to disrupt services. Changes to the timetable are only possible with the agreement of the spa and for medical reasons.
Treatment not carried out: when treatment cannot be carried out because of the spa, it will endeavour to provide replacement treatment or will invoice the treatment on a pro rata temporis basis. This situation cannot give rise to the payment of damages.
When treatments cannot be carried out due to the curist's fault, the spa will endeavour to provide replacement treatments without the administration of these treatments leading to an extension of the duration of the cure. No reduction or deduction will be applied if the treatment not provided could not be replaced except in the circumstances referred to in article 15-2 of the spa agreement.
Article 5 - THERMAL ESTABLISHMENT INTERNAL RULES
Booking and following a spa treatment implies unreserved acceptance of these general terms and conditions of sale, scrupulous compliance with the applicable internal regulations (spa establishment, swimming pool, spa, etc.), compliance with the rules applicable to dress and hygiene and, more generally, compliance with any instructions issued by an employee of the spa establishment.
Any indecent behaviour or remarks, any inappropriate attitude may lead to the expulsion of the person taking the waters, who remains liable for the full cost of any treatment not taken as a result.
Article 6 - LIABILITY OF THE SPASAL ESTABLISHMENT
The spa cannot be held responsible in the event of force majeure, strike or the actions of a third party outside the spa.
The spa cannot accept personal belongings of a certain value belonging to a patient as a deposit. Similarly, it cannot be held responsible for the theft or loss of personal items. By way of illustration, we remind all guests that jewellery is strictly forbidden in the treatment area.
It is the sole responsibility of the patient, their GP and the spa doctor to ensure that the patient does not suffer from any contraindication to following or continuing the agreed cure, with or without assistance from the establishment. For any request for assistance, the spa must be contacted before booking to confirm capacity.
In accordance with the provisions of article 1231-4 of the French Civil Code, only any damages directly and exclusively linked to a partial or total non-performance of the object of the contract, defined as the provision of contracted treatment, may be taken into account.
Article 7 - CLAIMS, MEDIATION AND APPLICABLE LAW
Any complaint must be notified in writing as soon as possible to the spa establishment concerned, so that a solution, if appropriate, can be found to the problem raised.
For any dispute falling within the scope of the Consumer Code alone, excluding disputes relating to a health service, the Thermal Spas Ombudsman can be contacted on the website www.mediateurduthermalisme.org or by post at the following address:
Mr Daniel BOULIN - Médiateur du thermalisme - 113 route de Moliets - 40140 AZUR.
All clauses in these general terms and conditions of sale are subject to French law.
Article 8 - PERSONAL DATA
Data collected: the establishment collects customers' personal data when a reservation is made by telephone, by post or when a customer account is created on the website. The following data is collected: title, surname, first name, address, email address, date of birth, telephone number, vehicle registration number, doctors' contact details. Mandatory fields are indicated by an asterisk at the time of collection.
Purposes and recipients of the data: only the establishment, in its capacity as data controller, its service providers and subcontractors are recipients of the personal data collected from customers.
Personal data is collected for the following purposes:
- management of the cure (including booking, monitoring, payment, satisfaction assessment and information) and the preparation of studies and statistics,
- sending the customer commercial and advertising information according to their preferences (by e-mail and/or SMS) subject to their prior agreement (boxes to be ticked when booking).
The customer is also informed that his/her e-mail address will be communicated to the administrators of the national satisfaction survey on spa treatments (CNETh and Hygie Concept) carried out in collaboration with the French Health Insurance.
Individual rights: the collection and processing of personal data is based on the Customer's consent, which is given by ticking a box at the time of booking. In accordance with the regulations on the protection of personal data, the Customer has the following rights: right of access, opposition, rectification, limitation, deletion and portability of the data provided. These rights may be exercised by e-mail to: rgpdthermesdebourbonnelesbains@gmail.com and by post to: Thermes de Bourbonne-les-Bains, Responsable de la protection des données personnelles 1 place des Bains - 52400 BOURBONNE LES BAINS. The customer has the right to lodge a complaint with a supervisory authority.
Date updated: 10/02/2025